Comments & Suggestions
We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing at reception. We are also happy to receive comments on positive experiences.
Complaints Procedure
We always try to provide the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to another authority.
Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person. If you wish to make a complaint, please write to our practice manager. Full details will be taken and a decision made on how best to undertake the investigation.
Patient Advice and Liaison Service
The Patient Advice and Liaison Service (PALS) can help and support you when making a complaint. Call PALS on 0161 922 4466.
Care Quality Commission
The CQC inspects and regulates the practice to make sure your care meets national standards. You can contact the CQC by calling 03000 616161. www.cqc.org.uk
Derbyshire Healthwatch
Healthwatch Derbyshire is your local health and social care champion. We make sure NHS leaders and other decision makers hear your voice and use your feedback to improve care.
About us — Healthwatch Derbyshire