Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 01457 862305
  • Text Size
    • Increase Text Size
    • Decrease Text Size
    • Reset Text Size
Simmondley Medical Practice Providing NHS services
Providing NHS services
Search
Show Main Menu
  • Home
  • Surgery Times
  • Doctors & Staff
  • Clinics
  • Practice News
  • Contact Us
Show Side Menu
NHS 111 - if it's less urgent than 999

Key Information

  • Clinics
  • Patient Participation Group and Survey Results
  • Previous Patient Survey Results
  • Wellfit Glossop
  • Care Data
  • Appointments
  • Home Visits
  • Test Results
  • Change Details
  • Prescriptions
  • Registration
  • Practice Area
  • Out Of Hours
  • Useful Numbers
  • Practice Charter
  • Confidentiality
  • Comments or Complaints
  • Friends & Family Test
  • Other Information
  • Privacy Notice
  • Online Consults
  • GP Data Planning June 2021
  • COVID-19 & Flu
  • NHS App
  • National Data Opt-out Policy
  • Live Well
  • Conditions A to Z

BBC Health News

  • Weight loss jabs study begins after reports of pancreas issues26 Jun 2025 13:11There have been hundreds of cases of acute pancreatitis in people who have also taken Mounjaro, Ozempic and Wegovy.
  • Womb lining test offers miscarriage hope to women26 Jun 2025 01:01The test can measure whether an abnormal reaction in the womb could make pregnancy loss more likely.
  • Ransomware attack contributed to patient's death25 Jun 2025 16:47An NHS trust in London confirms an unexpected patient death during the cyber attack on 3 June 2024.
  • Watchdog 'acted irrationally' over gender clinic, court told24 Jun 2025 18:31A former nurse and a mother claim the watchdog should have imposed conditions on the clinic.
  • I lost £15,000 after going to an IVF middleman25 Jun 2025 10:49Companies that act as "middlemen" between patients and doctors are not regulated by the fertility watchdog.
  • Millions of children at risk as vaccine uptake stalls25 Jun 2025 00:09A global study finds large numbers of children are unvaccinated against diseases like measles, tuberculosis and polio, which makes outbreaks more likely.
Home > Comments or Complaints

Comments or Complaints

Comments & Suggestions

We are happy to accept and consider comments and suggestions from our patients. Please present your views verbally or in writing at reception or use our suggestions box situated in the lobby. We are also happy to receive comments on positive experiences.

Complaints Procedure

We always try to provide the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to another authority.

Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person. If you wish to make a complaint, please speak to, telephone or write to our practice manager. Full details will be taken and a decision made on how best to undertake the investigation.

We believe it is important to deal with complaints swiftly, so you will be offered an appointment for a meeting to discuss the details within three working days. Occasionally it may take longer, but we will keep you informed throughout. You may bring a friend or relative with you to the meeting. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed. Our practice procedure is not able to deal with questions of legal liability or compensation.

Please ask for a leaflet explaining your options.

Patient Advice and Liason Service

The Patient Advice and Liason Service (PALS) can help and support you when making a complaint. Call PALS on 0161 922 4466.

Care Quality Commission

The CQC inspects and regulates the practice to make sure your care meets national standards. You can contact the CQC by calling 03000 616161. www.cqc.org.uk

Last Updated 28 Jun 2024

Share

  • Print
  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services
Podiatry/
Footcare

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Contact

Simmondley Medical Practice

15A Pennine Road, Simmondley, Glossop, Derbyshire, SK13 6NN

  • 01457 862305
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

Loading...

Local Services
Podiatry/
Footcare